Terms and Conditions

Please read these Terms and Conditions carefully before using Lexora Languages. By accessing or using our Service, you agree to be bound by these terms. If you do not agree, you may not use the Service.

1. Service Description

Lexora Languages ("Lexora," "we," "us," or "our") is an AI-powered language learning platform available at lexoralanguages.com. The Service provides personalized language lessons, vocabulary practice, grammar exercises, and audio content generated using artificial intelligence technologies. Lexora is operated from 251 Main Street, Suite 300, Boston, Massachusetts 02129, United States.

2. Eligibility

You must be at least 18 years of age to create an account and use the Service. By registering, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are under 18, you may not use the Service.

3. Account Registration

To use the Service, you must create an account through our authentication provider. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Subscription Plans and Billing

Lexora offers both free and paid subscription plans. Paid plans are billed on a recurring basis (monthly or annually) through Stripe, our third-party payment processor. Before your first charge, you will be presented with the auto-renewal terms (including price, billing frequency, and cancellation instructions) and must provide your affirmative consent to those terms, in accordance with the Restore Online Shoppers' Confidence Act (ROSCA, 15 U.S.C. §§ 8401–8405) and California Business and Professions Code §§ 17600–17606 (as amended by AB 2863, effective July 1, 2025). By completing the subscription process and providing this consent, you authorize us to charge your chosen payment method on a recurring basis until you cancel. If you upgrade from the free plan to a paid plan, the same disclosure and affirmative consent requirements apply before any charge is processed.

Key billing terms:

• Subscription fees are charged at the beginning of each billing period.
• Each plan includes a daily credit allowance that resets every 24 hours. Unused credits do not roll over.
• You may upgrade, downgrade, or cancel your plan at any time through your account settings or the billing portal.
• If your payment method fails, we may suspend access to paid features until payment is resolved.
• Price changes will be communicated at least 30 days in advance via email. The notice will include the new price, the effective date, and clear instructions on how to cancel your subscription before the increase takes effect, in accordance with California Business and Professions Code § 17602. Price changes take effect at the start of your next billing cycle. If a price increase exceeds the annual percentage change in the U.S. Consumer Price Index for All Urban Consumers (CPI-U) as published by the Bureau of Labor Statistics, you may cancel your subscription before the increase takes effect and receive a pro-rated refund for any unused prepaid period.

Consent records: In compliance with California Business and Professions Code § 17602 (as amended by AB 2863), we retain proof of your affirmative consent to auto-renewal terms for at least 3 years or 1 year after termination of the subscription, whichever is longer.

EU/UK right of withdrawal: If you are located in the EU, EEA, or UK, you have a statutory 14-day right of withdrawal from the date of your subscription purchase, as described in detail in our Refund & Cancellation Policy.

For full details on refunds, cancellations, and auto-renewal disclosures, please see our Refund & Cancellation Policy.

5. AI-Generated Content

Lexora uses artificial intelligence, including large language models and text-to-speech technology, to generate lesson content, translations, explanations, and audio. You acknowledge and agree that:

• AI-generated content may occasionally contain errors, inaccuracies, or unnatural phrasing.
• The Service is an educational tool and is not a substitute for professional language instruction, certified translation services, or academic programs.
• We continually work to improve content quality but do not guarantee that all generated content will be error-free.
• You should not rely on AI-generated translations or content for critical, legal, medical, or professional purposes.
• AI-generated content is not unique to you — other users may receive similar or identical lesson content, translations, or explanations based on similar inputs and learning parameters.

Transparency disclosure: All lesson text, grammar explanations, vocabulary examples, and feedback presented within the Service are generated by artificial intelligence (Anthropic's Claude language model). All audio content is synthetically generated using Google Cloud Text-to-Speech. The Service also uses AI-powered systems to assess your language proficiency and determine your learning level through placement quizzes and ongoing progress evaluation.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Attempt to access the Service through automated means (bots, scrapers, or similar tools) without our written permission.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Share your account credentials with others or allow multiple people to use a single account.
• Use the Service to generate content for purposes unrelated to personal language learning (e.g., bulk content generation, commercial translation services).
• Interfere with or disrupt the integrity or performance of the Service.

7. Intellectual Property

All original content, features, and functionality of the Service — including but not limited to our software, graphics, logos, user interface design, and editorial selection and arrangement of content — are owned by or licensed to Lexora Languages and are protected by copyright, trademark, and other intellectual property laws.

AI-generated lesson content (including text, translations, and audio produced by AI models) may not be eligible for copyright protection in all jurisdictions. You may use AI-generated lesson content for your personal, non-commercial language learning purposes. As a condition of your use of the Service, you agree not to reproduce, distribute, or commercially exploit AI-generated content obtained from the Service without our prior written consent. This restriction is a contractual obligation and does not constitute a claim of copyright ownership over AI-generated output.

You retain ownership of any personal data you provide to the Service (such as your learning preferences and account information). By using the Service, you grant us a limited license to process your input to deliver personalized lessons and improve the Service.

8. Termination

We may suspend or terminate your account if we reasonably believe you have violated these Terms — including but not limited to the Acceptable Use provisions in Section 6 — or engaged in illegal activity. We will provide 30 days' written notice before terminating your account, except where immediate termination is necessary due to: (a) a material violation of the Acceptable Use provisions in Section 6; (b) illegal activity; or (c) conduct that threatens the security of the Service or the safety of other users.

You may delete your account at any time through your account settings. Upon account deletion, any active paid subscription will be automatically cancelled at the end of your current billing period. After termination or deletion, your account will be deactivated and you will no longer be able to create new content or access account settings. However, if you have a prepaid billing period remaining, you will retain read-only access to paid features until that period ends.

Data retrieval: Upon termination or account deletion, you may request an export of your personal data and learning progress data before your account is deactivated. To request a data export, contact us at support@lexoralanguages.com. This right is provided in accordance with the EU Digital Content Directive (2019/770) and applicable data portability rights.

9. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Lexora Languages and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or regulation; or (c) any content or data you submit through the Service. This indemnification obligation survives the termination of these Terms and your use of the Service. This section does not apply to the extent it would be considered an unfair contract term under the consumer protection laws of your jurisdiction, including the EU Unfair Contract Terms Directive (93/13/EEC) or the UK Consumer Rights Act 2015.

10. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

EU and UK consumers: Nothing in this section affects your statutory rights under the EU Digital Content Directive (2019/770) or the UK Consumer Rights Act 2015. Under these laws, digital content and services must be of satisfactory quality, fit for a particular purpose, and as described. These statutory guarantees apply on an ongoing basis for the duration of your subscription period and cannot be excluded or limited by contract.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LEXORA LANGUAGES AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, OR INTERRUPTION OF SERVICE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) FIFTY U.S. DOLLARS (USD $50).

NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; (C) ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING MANDATORY CONSUMER PROTECTION RIGHTS IN YOUR JURISDICTION; OR (D) GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law provisions.

EU, EEA, and UK Consumers: If you are a consumer located in the European Union, European Economic Area, or the United Kingdom, this choice of law does not deprive you of the protection afforded by the mandatory consumer protection rules of the country in which you are habitually resident (in accordance with Article 6(2) of Regulation (EC) No 593/2008 (Rome I) for EEA consumers, and applicable UK consumer protection law for UK consumers). You retain the right to bring legal proceedings in the courts of the country in which you reside.

13. Dispute Resolution and Arbitration

Informal Resolution. Before initiating any formal dispute resolution, you agree to first contact us at support@lexoralanguages.com and attempt to resolve the dispute informally. We will work in good faith to resolve the matter within 30 days.

Binding Arbitration. If we are unable to resolve the dispute informally, you and Lexora agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. This means you waive your right to a jury trial and to participate in a class action. The arbitration shall take place in the Commonwealth of Massachusetts or, at your election, may be conducted remotely via video conference or telephone. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Arbitration Fees. For claims within the scope of the AAA Consumer Arbitration Rules, you will be responsible for paying the initial consumer filing fee (currently $225 or less for claims under $75,000), and Lexora will pay all remaining arbitration fees, including the arbitrator's compensation and any administration fees. If the arbitrator finds that your claim was frivolous or brought in bad faith, fee allocation will be governed by the AAA Rules. Full fee schedules are available at adr.org.

Class Action Waiver. YOU AND LEXORA AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.

Small Claims Exception. Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court's jurisdictional limits.

Mass Arbitration. If 25 or more similar arbitration demands are filed against Lexora within a 90-day period, the parties agree that the AAA's Mass Arbitration Supplementary Rules (or equivalent procedures) shall apply. In such cases, a bellwether process may be used: up to 10 representative claims will be selected by the AAA (with input from both parties) and arbitrated first. The outcomes of those proceedings may inform the resolution of remaining claims through mediation. During the bellwether process, other claimants retain the right to proceed with individual arbitration if the bellwether process does not result in a resolution within 180 days, and any applicable statutes of limitations are tolled during the bellwether period.

Opt-Out. You may opt out of this arbitration agreement by sending written notice to support@lexoralanguages.com within 30 days of creating your account. Your notice must include your name, email address associated with your account, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, disputes will be resolved in the state or federal courts located in Massachusetts.

EU, EEA, and UK Consumers. If you are located in the European Union, European Economic Area, or the United Kingdom, the arbitration and class action waiver provisions in this section do not apply to you to the extent they would be considered unfair contract terms under applicable consumer protection law (including the EU Unfair Contract Terms Directive 93/13/EEC or the UK Consumer Rights Act 2015). You retain the right to bring claims in the courts of your country of residence and to participate in collective or representative actions as permitted by applicable law. You may also have the right to refer a dispute to an alternative dispute resolution (ADR) entity in your country. EU consumers may contact their national consumer protection authority or an approved ADR body to resolve disputes; a list of notified ADR entities is available via the European Commission at ec.europa.eu/consumers/adr. (Note: The EU Online Dispute Resolution (ODR) platform was discontinued on July 20, 2025, pursuant to Regulation (EU) 2025/413.) UK consumers may find approved ADR schemes at tradingstandards.uk. For more information, contact your local consumer protection authority.

14. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from causes beyond the reasonable control of that party, including but not limited to: natural disasters, acts of war or terrorism, pandemics or epidemics, government actions or regulations, internet or telecommunications infrastructure failures, power outages, or third-party service provider outages. During any such event, the affected party's obligations shall be suspended for the duration of the event. We will notify you promptly of any force majeure event materially affecting the Service and will resume performance as soon as reasonably practicable. If a force majeure event prevents us from providing the Service for more than 30 consecutive days, you may terminate your subscription and receive a pro-rated refund of any unused prepaid period.

15. Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by Lexora. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Lexora shall not be responsible or liable for any damage or loss caused by your use of or reliance on any such third-party content, goods, or services.

16. Notices

We may provide notices to you via the email address associated with your account, through a prominent notice on the Service, or by other means reasonably designed to reach you. You are responsible for keeping your contact information up to date. Notices sent by email will be deemed received when actually delivered to your inbox (or within 48 hours of sending, whichever occurs first), provided there is no delivery failure notification. Notices to Lexora should be sent to support@lexoralanguages.com.

17. Electronic Communications

By creating an account, you consent to receiving electronic communications from us (e.g., emails, in-app notices). You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

18. Changes to These Terms

We may update these Terms from time to time for the following reasons: changes in applicable law or regulatory requirements; security improvements; changes to the features or functionality of the Service; changes in pricing or billing structure; or clarifications to existing provisions. If we make material changes, we will notify you by email or by posting a prominent notice on the Service at least 30 days prior to the changes taking effect.

If you do not agree with the updated Terms, you may cancel your subscription and stop using the Service before the effective date. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

EU, EEA, and UK consumers: Where material changes would alter the essential characteristics of the Service or your rights under these Terms, and where applicable consumer protection law requires it, we will seek your express agreement to the updated Terms before they apply to you. If you do not agree, you may terminate the contract and receive a proportional refund for any prepaid period remaining.

Service modifications (EU Digital Content Directive 2019/770): Where we make modifications to the features or functionality of the Service that go beyond what is necessary to maintain conformity (e.g., changing the AI model used for lesson generation, altering core features), and such modifications negatively affect your access to or use of the Service, we will notify you by email at least 30 days in advance. You may terminate your subscription within 30 days of such notification and receive a proportional refund for any remaining prepaid period.

19. Export Controls

The Service may be subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR) and sanctions programs administered by the Office of Foreign Assets Control (OFAC). You represent and warrant that you are not located in, or a national or resident of, any country subject to a U.S. government embargo, and that you are not listed on any U.S. government list of prohibited or restricted parties. You agree not to use the Service in violation of any applicable export control or sanctions laws.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and Lexora Languages regarding the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

22. Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, provided that the assignee agrees to be bound by these Terms.

23. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Lexora Languages.

24. Contact Us

If you have questions about these Terms, please contact us at support@lexoralanguages.com.